Troubleshooting Password Resets

If you’re stuck at the login screen, unable to remember the correct password to access your account, the process of getting a new one should be quite straightforward. Provide the username, account name, and email address associated with the account, and a secure link will be sent by email, allowing you to reset your password to a new one of your choosing. Below are some pointers to get you on track if that process doesn’t go as smoothly as it should.