At DF Studio, our goal is to give you the tools to master your files efficiently and economically. Regularly monitoring the amount of storage being used in your account is a key element to managing your library and storage costs.
Support Notes
Software Development Update: May 2021
– Resolved a configuration issue which prevented uploading files when signed in as an Upload User.
– Fixed an issue which failed to report errors when attempting to upload a missing or empty file.
– Improved error messaging around different types of upload failure that may occur.
– Improved the efficiency of preview generation for larger image files.
– Resolved an issue which could cause extreme delays when ingesting very large files into DF Studio after upload.
Software Development Update: April 2021
– Resolved an issue which prevented the display of badges in a Metadata Messenger from updating when a change was made by the Messenger recipient.
– Resolved an issue which offered the incorrect preview file when downloading individual files from a Messenger configured to share large previews.
– Improved the performance of the DF Studio upload window to reduce the occurrence of failed uploads or mismatches in the counts displayed in the Upload Monitor.
Troubleshooting Password Resets
If you’re stuck at the login screen, unable to remember the correct password to access your account, getting a new one should be quite straightforward. Here are some pointers to get you on track if that process doesn’t go as smoothly as it should.
Software Development Update: March 2021
– To provide greater clarity regarding the accounts available for switching, the Account Switcher menu now displays the “account” value used on the login page along with the account name.
– Performance enhancements have been applied to the list view in Projects and Collections.
– The behavior of the “Add to Collection” overlay has been improved, to prevent errors that may occur when attempting to submit it without a Collection selected.
– In list view, a “speech bubble” icon now indicates the presence of Notes content related to an asset.
Cold Storage and Restoring Files to Active Storage
Details and sample workflows for using Cold Storage to manage original files and keep storage costs down.
Software Development Update: February 2021
– Resolved a problem which caused 1-Up previews to fail to display in some Messengers.
– Addressed an issue which could create performance bottlenecks when attempting to download from a Multi-Messenger using the DFS Downloader application.
– Provided a clarified error message when exceeding an Approval Messenger’s kill threshold.
– Resolved an issue which caused select levels to display inconsistently in Mobile Messenger views.
Software Development Update: January 2021
– Help links for downloading tools now open in a new window for greater clarity.
– Visual continuity has been improved across Messenger interfaces on all mobile devices.
– The invoice format has been updated to include costs for video transcoding when applicable.
– Multiple enhancements have been made to improve the responsiveness of the proofsheet interface when selecting assets or working in 1-Up view.
– The New Collection overlay now selects the current Library folder as the default destination in which the Collection will be created.
Understanding File Stacking
Automated file stacking makes navigating assets in DF Studio a breeze. Review details of the feature and learn some helpful tips for streamlining uploads, or re-stacking files when needed.
Software Development Update: December 2020
– When uploading to a Project which is currently filtered to a particular Setup, that Setup will be pre-selected as the default upload destination.
– When selecting an existing Setup from the menu in the upload configuration panel, the “Existing Setup” option will be selected automatically.
– The Find Assets tool is now available for searching within a Collection.
De-mystifying Browser Verification
Dig deeper into the Browser Verification security feature with background info and commonly asked questions.
Software Development Update: October 2020
– Resolved an issue that caused the “Skip” button to be omitted from the metadata overlay in some cases.
– Corrected the behavior of the “Save & Next” and “Save & Previous” buttons in the metadata overlay, which in some cases navigated to the wrong asset after saving.
– Addressed a bug that allowed the metadata overlay to be opened without an asset selected.
– Improved performance when rapidly advancing between proofsheet thumbnails using the arrow keys.
– Addressed an error that could occur when the results of a Project asset search included items recently deleted by other users.











